If you are not completely satisfied with your purchase, please return the goods to us, unused and in the original packaging within 30 days and we will happily exchange the item or offer a full refund.

Regrettably, delivery charges for the original order will not be refunded. Any items returned that arrive damaged or become lost will not be credited. We will only refund return/exchange postage costs if the item returned is faulty.

For reasons of hygiene we are unable to exchange earrings unless faulty.  We are unable to exchange personalised items such as Precious Paws.  To read our full returns policy please see below.

We can only deliver to the UK.

Orders received after 3pm Friday will not be processed until the next working day (Monday unless a Bank Holiday)

Orders under £50

• £3.95 Royal Mail Signed for 2nd Class
• £6.50 Royal Mail Special Delivery Guaranteed by 1pm (Monday to Friday excluding Bank Holidays)

Orders over £50

• Free Delivery by Royal Mail Signed for 2nd class
• £6.50 Royal Mail Special Delivery Guaranteed by 1pm (Monday to Friday excluding Bank Holidays)

Orders over £250

• Royal Mail Special Delivery Guaranteed by 1pm (Monday to Friday excluding Bank Holidays)